cover ACI-AFRICA

SPEAKERS

Mr. Saleh DUNOMA, President ACI Africa, CEO, FAAN, Nigeria

Engr. Saleh Dunoma is the Managing Director/ Chief Executive of the Federal Airports Authority of Nigeria (FAAN). He is also currently serving as the President of the ACI Africa Regional Board.An alumnus of Ahmadu Bello University, Zaria, and a certified Civil Engineer, Engr. Saleh Dunoma has over 27 years’ experience in the Aviation industry. Engr. Dunoma has served in the Airport environment in various sensitive capacities, including Acting Airport Manager, General Manager Technology & Capacity Building, Acting Director of Aviation Security Services, Director of Airport Safety and Engineering Services, Director of Projects and in 2014 he was appointed Managing Director/Chief Executive Officer of the Federal Airports Authority of Nigeria


Mr. Ali TOUNSI Secretary General ACI Africa, Morocco

Mr Ali TOUNSI is an Engineer holding a Diploma of Master Engineer in Telecommunication and Avionics and a Master in airports management. He began his career in aviation in 1992 as an engineer in the eld of airport operations at OACA-Tunisia, where he was involved in studies and projects related to quality of service, airport resources management and infrastructure projects. From 1999 to 2004 he held positions as Director of international airports of Tozeur Nefta (4th airport in Tunisia) and Djerba Zarzis airport (3rd airport) and from 2004 to 2009 held the position of Operation Director of Tunisian Airports. Mr TOUNSI has been in charge of several projects of infrastructure development such as Tozeur Nefta, Djerba Zarzi, and Gabes airports extensions, and was also an IT projects responsible for the implementation of the CUTE SITA system at Tunis Carthage airport. He was chairman of the steering committee for the implementation of the cetication and SMS Implementation program for Tunisian airports. Mr TOUNSI has, over a period of 14 years, delivered courses in many schools of aviation and supervised several research projects.
Mr TOUNSI was a member at ACI World technic and safety Standing Committee representing Africa region and appointed as Secretary General of ACI Africa in 2009.


Ms. Angela GITTENS Director General ACI World, Canada

Angela Gittens began her tenure as Director General of Airports Council International (ACI World) in 2008. She was formerly airport CEO for Miami and Atlanta and Deputy at San Francisco International Airport. In other previous roles, Gittens served as Vice-President, Airport Business Services for HNTB Corporation, where she led the firm’s practice in airport business and strategic planning. And as Vice-President at TBI Airport Management, she oversaw the transition to private ownership of London Luton Airport and managed operations contracts at several airports in the US and Canada.
Gittens is a Fellow of the Royal Aeronautical Society and has served on numerous aviation industry boards and committees including the FAA Management Advisory Committee, the FAA Research, Engineering and Development Committee, the National Civil Aviation Review Commission (“the Mineta Commission”), the Executive Committee of the Transportation Research Board, the Airport Cooperative Research Program Oversight Committee and the Board of Directors of JetBlue Airways.


Mr. Younes Al-Masri, Minister of Civil Aviation, Egypt

He has over than 37 years of experience in the Military and Civil aviation field. On the year 1979; he received his Bachelor degree of Air and Military science from the Egyptian Air Academy; followed by a Master degree in Air and Military science on 1996. On the year 2002, he received Higher War College Fellowship from Nasser Academy. In addition to many specialized courses in war technics, Crises Management, and Task Destructive Capabilities course in the UK. Throughout his career, General Younes ElMasry had held several executive positions as the Chief of Air Operations Department and the Chief of staff of the Egyptian Air Force as well as the Chief of Staff and Commander of Eastern Air Sector. In recognition to his work devotion and long years of serving his country; General Younes ElMasry has been granted several merits and awards; among which the Medal of longevity and Meritorious Service, Medal of military duty first class, Medal of military duty 2nd class, Medal of Exemplary Service in addition to the prestigious Medal of 25 January on the year 2011. During the period of 2005 to the year 2006 He was appointed as Instructor at the supreme War Academy in Yemen. General Younes ElMasry, born in 1959 in Sohag Governorate, is married with two children. He speaks Arabic and English. He likes sports and reading.

Mr. Ahmed Genina, Chairman, EHCAAN, Egypt

He has over than 35 years of experience in the Military and Civil aviation field. On the year 1980; he received his Bachelor degree of Air and Military science from the Egyptian Air Academy; followed by a Master degree in Air and Military science on 1998. On the year 2004, he received Higher War College Fellowship from Nasser Academy and held several executive positions of Air Operations Department and the Chief of staff of the Egyptian Air Force .
and Director of El Alamein International Airport. in 2015 General Ahmed Genina appointed as a Chairman of the Board of Directors of Cairo Air Port Company chairman of Egyptian Holding Company for Airports and Air Navigation (EHCANN) since July 2018.

Mr. Jean Marc Bourreau, COO, IOS Partners, Madagascar

Jean-Marc Bourreau has nearly 20 years of professional experience in aviation strategic planning and operations as well as airport development and transaction advisories. Since 2011, he is the Chief Operating Officer of IOS Partners, Inc., a premier consulting company specializing in Aviation and Economic Development. There, he led several major projects that spanned from airport planning to economic and financial studies, as well as successful airline and airport financing and PPP transactions. Previously, as an Airport Specialist with Louis Berger’s Global Aviation Services division, he provided consulting services on a wide range of topics (airport planning and design, airport operational studies, traffic demand, revenue and OPEX projections, financial analysis and economic modeling, route development, privatization studies, master planning, employment planning).
He has led aviation projects in over 70 countries on the five continents, including over 15 countries in Africa. He worked at the Juan Santamaría International Airport, serving the capital city of San José, Costa Rica, from 2001 to 2008; first as a Quality and Environment Manager, and then as the Director of the Airport. During this period, the airport underwent a major construction program, was fully certified ISO 9001 and implemented a highly successful Air Service Development Program.

Mrs. Ramatou Magagi, Principal Investment Officer, Infrastructure Advisory Services, IFC, USA

Ramatou Magagi is a Principal Investment Officer based in Washington at the Department of Transaction Advisory Services of IFC. Since she joined IFC a decade ago, she worked on a number of infrastructure advisory mandates, principally in transport, telecom and power. She specializes in the airport sector within the department and is the Global Product Specialist of the Department for aviation.
Prior to joining IFC, Ms. Magagi worked in Canada and in Africa for large scale organization and state-owned entities and her experience includes project finance and feasibility studies of infrastructure projects, corporate finance and economic analyses in various sectors: transport, power, manufacturing, construction and telecoms and high technology.
Ms. Magagi, an Economist by training, also holds an M.B.A. in finance and international business from HEC Montréal, Canada.

Mr. Jonny ANDERSEN, Managing Director, Kenya Airports Authority, Kenya

Jonny Andersen is a seasoned aviation executive. He is the Managing Director of Kenya Airports Authority since Nov 2016.
Mr. Andersen has over 23 years’ experience in managing airports and joined KAA from Avinor AS, a state-owned firm that manages airports in Norway. He was the Director of National Airports, responsible for seven state-owned airport hubs. Prior to that, he served as Vice President and Senior Vice President for Ground Operations at AirBaltic in Latvia. He was also the Director for Ground Handling Sales at Widroes Flyveselskap AS in Norway.
He holds a Master of Science degree in Air Transport Management from Cranfield University in the UK; a Bachelor of Business Administration in Logistics from BI Norwegian School of Management in Norway. He also studied Chinese Business, Trade and Commerce at Fundan University in China; as well as Aviation Law at CAE Inc in The Netherlands.
Mr Andersen is a Fellow (FRAeS) at the Royal Aeronautical Society in the UK and an accredited instructor at the IATA (International Air Transport Association) Training and Development Institute in Switzerland.

Mr. Romain Ekoto, Chief Aviation and Air Transport Officer, AFBD, Côte d’Ivoire

Romain Ekoto joined the African Development Bank in June 2018 in the newly created role of Chief Aviation Officer and is responsible for developing and executing the Bank’s framework to support the aviation Sector in Africa. The Bank’s intent is to sustain practical efforts by countries, regional organisations and African aviation sector companies to overcome their key challenges, towards a comprehensive transformation of the sector.
Before joining the Bank, Romain worked at the International Civil Aviation Organization (ICAO), an UN Specialized Agency, where he ran the technical assistance and air transport programs for the Western and Central African Region. With civil aviation project management as his core skill, he successfully led transformation projects in several Civil Aviation Authorities and Regional Safety Oversight Organizations and promoted ICAO Air Transport policies throughout the region including on the liberalization of the market and taxation and charges issues.
Beginning his career, Romain worked for Air France where he managed several projects on the digital transformation of tools for the airline crew. He graduated from the French Civil Aviation University (ENAC) with an Engineering degree.

Mr. Joan Miquel Vilardell, Partner. Africa & Europe, ALG, Spain

Joan Miquel Vilardell (master in Business Administration and ph.D & MSc in Civil Engineering) is Partner at Advanced Logistics Group (ALG). He has more than 20 years of experience in managing and overseeing transport and transaction projects from international organizations as well as national ministries, being a renowned expert for Ministries of Transport in Africa, Europe, Euroasia, and Latin America and for International Donor Agencies such as the African Development Bank, World Bank, Inter-American Development Bank, European Commission and European Investment Bank. Currently, he is responsible for business development in the African market, having developed projects in more than 20 countries in the region in the last years.
He has developed a broad knowledge and a long-standing experience over the whole air transportation economy, having led numerous business/economic consulting and infrastructure financing projects. He is well-acquainted with Civil Aviation reforms and has a long-track experience in drawing Strategic Plans for several institutions and stakeholders within the aviation industry (CAA, airports, airlines and ANSP).
In particular, has extensive experience liaising with stakeholders associated with PPP project processes; he has been involved in three of the most recent airport transactions in Africa.
He is currently working on market access and liberalization of air transport in Africa. Additionally, Mr. Vilardell is a renowned transport economy expert in the aviation sector in Morocco, having worked with the Civil Aviation Authority, ONDA (airport operator) and Royal Air Maroc in the -Morocco Air Transport Strategic Plan and Policy Definition and in the development of a National Airport Master Plan for the entire network of airports and the financial strategy for its sustainability.

Jihad Boueri, Vice President, Airports & Airlines Sector SITA, Middle East, India & Africa, Lebanon

Jihad Boueri is the Vice President Airports & Airlines Sector – Middle East, India & Africa. In this role, he is responsible for the management of SITA’s airport and airline portfolio across the region, from solution design, pricing and bid management and delivery.
Jihad brings to the role vast experience from across the Middle East including solution architecture, master system integration and project management. Since joining SITA in 1986, he has worked closely with most airlines and airports in MEIA, developing a strong understanding of the industry and their unique operating environment.
A Lebanese national, he holds a Master Degree in Telecommunication Engineering from St. Joseph University, Beirut, (ESIB) and an MBA from Strathclyde Graduate Business School (SGBS), Scotland. He also holds an ACI-ICAO AMPAP Associate Diploma and an ACI Airport Operation Diploma.
Jihad is based in Beirut, Lebanon.

Gaël POGET, Délégué du Directeur Général aux affaires aéronautiques, Aéroport de Genève, Suisse

Gaël Poget, licencié en droit et titulaire d’un LLM en droit aérien et spatial par l’Université McGill a rejoint l’Office fédéral de l’aviation civile, en qualité de conseiller juridique. Il a conduit diverses négociations internationales et représenté les autorités fédérales au sein de différents comités de l’OACI, de la CEAC, de l’UE et d’EUROCONTROL. Il est aujourd’hui délégué du Directeur Général de l’Aéroport International de Genève (AIG) chargé des affaires aéronautiques.
Il représente le Directeur général pour les affaires stratégiques et institutionnelles de l’AIG. Il est engagé au sein d’ACI EUROPE, notamment au comité politique, et préside la task force juridique. Il contribue aux activités d’ACI WORLD dans le cadre de la revitalisation du fonds ACI pour les aéroports en voie de développement et apporte son expertise au sein de l’association des aéroports francophones.
Gaël Poget est officier supérieur au sein des Forces aériennes suisses et titulaire d’une licence de pilote privé.

Dr Mirjam Wiedemann, PhD, Managing Director, WiedemannConsultants GmbH, Germany

Dr. Mirjam Wiedemann is one of the few experts worldwide in the emerging field of airport cities and aerotropolises and the owner, founder and managing director of WiedemannConsultants; a consultancy that specialises in strategy and master planning for airport cities, aerotropolises and economic development. Mirjam holds a German degree in industrial engineering and a PhD from Southern Cross University in Australia. She did her PhD in airport city and aerotropolis master planning, is the first trainer for an Airport City and Aerotropolis Master Planning Course and is a regular expert speaker at international conferences. Currently, Mirjam is working and advising on different airport city and aerotropolis master plans worldwide. She is also an advisory board member of an EU project in aviation, an Executive of the Urban Turbine research project at Cranfield University and an Adjunct Professional to two Australian Universities.

Mr. Jaume Adrover, Managing director, GPA, Spain

Over 20 years in the air transport industry, expert in airport development, route and cargo promotion; and emergency response planning.
Leading airport projects in many different areas specially linked to the relation between the Airport, the City and the Region. Expert in airline strategy and route development. Leading the coordination of the Barcelona Route Development Committee and the Barcelona Air Freight Community, where many initiatives which have resulted in an extraordinary growth of Barcelona Airport for both passenger and cargo.
During the years at executive level at Spanair held positions as strategic planning including route management, scheluding, slots, planning and alliances. Also, as inflight service director responsible for the duty free, catering and customer onboard experience.
Part of the global team of emergency response for Aviem International. Extensive industry experience advising and providing emergency response services to airlines worldwide. With years of training in emergency response and intervened in the Emergency Plan Spanair (JK5022, 2008). Esade MBA (BCN) and BSc in Business Administration at the University of Manchester (England) and currently also working for the University Abad Oliba CEU.

Mr. Terence Delomoney, General Manager, King Shaka International Airport, Durban, South Africa

Terence Delomoney is the General Manager of King Shaka International Airport; Airports Company South Africa. He was born and educated in Durban, Kwa-Zulu Natal. He is a Charted Accountant by profession and obtained his Post-Graduate Degree in Accounting from the University of Kwa-Zulu Natal.
He has been with Airports Company South Africa since January 2000 and headed up several strategic portfolios.
Major projects at Durban International and National Airports have been completed during his leadershipTerence is an Executive member of Airports Company South Africa. He served as the Chairman of the Socio and Enterprise Development Committee of the Company; he further holds a seat as an Executive Board member on the La Mercy Joint Venture Company Board (since 2010); and the Board of The Kwazulu-Natal Tourism Authority (since 2014); Current Chairperson of the Marketing and Tourism Development Committee of same Board and an active member of the Kwa-Zulu Natal Route Development Committee. He was also a Board member on the iLembe Chamber of Commerce, Industry and Tourism Board (2010 - 2016). He seeks active collaboration amongst stakeholder to enhance the aviation, commercial and tourism aspects of the Airport.

Mr Kevin Caron, Director, Capacity Building Programmes, ACI World, Canada

Kevin, a Montréal native, joined Airports Council International (ACI) in March 2010 and serves the members by leading ACI’s airport education programmes.
Previous to ACI he held several positions with Aéroports de Montréal and the International Air Transport Association (IATA).
His university education is in geography from Concordia University and he holds two certificates from McGill University’s Executive Institute along with a post graduate certificate in Strategic Human Resources Management from Cornell University.
He is a graduate of the ACI – ICAO Airport Management Professional Accreditation Programme and the ACI/ JMSB Airport Executive Leadership Programme


Mr. Miguel Southwell, President & CEO, Brakkam Aviation Management, USA

Miguel Southwell is President of Brakkam Aviation Management, a global air transportation management consulting firm. His aviation career spans over 30 years including as head of Hartsfield Jackson Atlanta International Airport, and as deputy at Miami International. Under his leadership, Atlanta became the first airport in the world to reach 100 million passengers in a single year; he negotiated a landmark new 20-year airline agreement; reversed a 4-year air cargo decline; led Atlanta to earn ISO 50001 Certification for its Energy Management System - the first by a U.S. airport; achieved its first perfect safety-audit score in five years form the FAA; while retaining the airport’s title as the “World’s Most Efficient Airport” by the Air Transport Research Society.
He served 6 years on the World Governing Board of ACI, is a past-president of ACI’s Latin America and Caribbean Region, and a past-president of the ACI-Fund. He was named “CEO of the Year” in 2016 by both the Atlanta Business League and the Atlanta Business Journal. He is a former bank executive and a former adjunct professor at two universities where he taught airport and airline management courses. He also served on the Board of LIAT, the Caribbean’s regional airline. Mr. Southwell holds a Bachelor’s Degree in Management from Portland State University and a Master’s Degree in International Business from City University of New York.

Mr. Khaled Chelly, Area manager, Austria and central Europe, Tunis Air

Mr. Guillaume Branlat, Président du Directoire, Aéroport de la Réunion Roland Garros, France

Guillaume BRANLAT est Président du Directoire de la SA Aéroport de La Réunion Roland Garros depuis le 1er janvier 2017. Agé de 44 ans, natif de La Réunion, il a été directeur des Opérations de l’Aéroport Roland Garros, qu’il a intégré en décembre 2006 comme responsable du service Etudes et Travaux. En 2011, il a pris la tête de la direction technique et fait son entrée au directoire de la société aéroportuaire, nouvellement créée. Début 2015, ses responsabilités ont été étendues à la supervision des directions technique, de l’exploitation de l’aérogare passagers et des systèmes d’information (120 collaborateurs au total). Guillaume BRANLAT est ingénieur, titulaire d’un DESS Génie civil portuaire et côtier (Université du Havre) et d’un master 2 Manager dirigeant (Ecole Supérieure de Commerce de Paris Europe). De 2000 à 2003, il a été ingénieur chargé d’études en programmation et aménagement pour le bureau d’études CP&O (La Possession), puis ingénieur responsable d’affaires pour le bureau d’études SOGREAH (Saint-Denis) de 2003 à 2006.

Mrs. Elcia Grandcourt, Director, Regional department for Africa, UNWTO , Spain

Originally from the Seychelles, Elcia Grandcourt joined the World Tourism Organisation, a United Nations specialised Agency for Tourism in 2013 as Director, of the Regional Department for Africa. Elcia began her tourism career studying Hotel Management in Singapore at the Singapore Hotel Association and Education Centre (SHATEC). Thereafter, she occupied various positions in operations, reservations and sales mainly in hotels, including leading international brands such as Le Meridien and Hilton Worldwide Resorts. She was part of the rebranding team when Hilton Worldwide Resorts took over the management of the then Northolme hotel in Seychelles. She worked with the Seychelles national airline and destination management companies before joining the public sector to Seychelles Tourism Board as deputy CEO before being promoted to Chief Executive Officer, a position she occupied prior to joining UNWTO. Passionate about tourism, Elcia is honoured to be able to contribute towards sustainable tourism development in Africa.
Elcia also holds a Master in Dynamics of Cooperation, Conflicts and Negotiation in International Relations and Diplomacy.

Mr. Philippe Villard, Head, Policy & Economics, ACI World, Canada

Philippe Villard has been ACI World’s Head, Policy and Economics since February 2017. His main responsibilities include developing airport economic policies; airport charges and aeronautical business development; airport slots; and, activities related to ICAO’s airport economics’ programmes.
Prior to joining ACI, Philippe held positions with increasing responsibilities in air transport economic policy development, and airport user charges and aeronautical revenues at ICAO and IATA. He holds a Master’s in Public Policy from the Paris Institute of Political Studies, France, and a PhD in Political Science from Concordia University in Montreal, Canada.

Mrs. Maria Villanueva, Senior Consultant, Mind-set, Switzerland

Mrs. Villanueva is a Senior Project Manager at m1nd-set since 2010 and has 15 years of experience in Marketing Intelligence.
María holds a master’s degree in Social Psychology from the Central University of Caracas, Venezuela. Having worked for various international market research companies in Venezuela, USA, and Switzerland, she has conducted a wide range of qualitative and quantitative global research projects.
m1nd-set is worldwide leading in travel research. Based in Switzerland, its key sector of activity is airline, aircraft manufacturer, airport and travel retail research and consulting. Successful marketing intelligence and in-depth analysis are m1nd-set’s key forte, having conducted hundreds of qualitative and quantitative research studies for clients in global duty free and duty paid environments around the world. Today, the firm has interviewers on the ground carrying out research at more than 60 airports worldwide. It boasts a track record working for leading Fortune 500 companies and nearly 100 firms in the travel sector.
Within travel retail, its client roster includes prominent retailers, a number of travel retail associations and brands from the tobacco, alcohol, perfumes & cosmetics and food & confectionery as well as other categories. Recognised as a leading specialist in the field of air travel, m1nd-set launched its Business Intelligence Service (B1S) in 2016. Drawing on IATA’s Direct Data Service (DDS) program, m1nd-set is able to provide unparalleled real and forecast air traffic data. In addition to tracking ticket sales made through online and offline travel agencies, the DDS program also includes tickets sold directly by the airlines, which is unique and makes it the most accurate source in the world. m1nd-set is able to leverage this data to offer nationality and destination insights to 1,500 airports. Crucially, this enables the duty-free industry to track passengers by nationality anywhere in the world. This combination allows m1nd-set to deliver tailor-made research, analysis, actionable results and recommendations.


Mr Dag RASMUSSEN, Chairman & CEO, Lagardère Travel Retail, France

Dag is from Norway and has a degree from ESSEC Business School. He joined the group in 1988 as International Financial Controller. He pursued his career in Belgium at Press Shop then AMP where he became Managing Director in 1996. In 1999, he was promoted to Deputy CEO of Lagardère Travel Retail. He has been Chairman and Chief Executive Officer of Lagardère Travel Retail since 2011.
A pioneering global leader in the travel retail industry, Lagardère Travel Retail operates over 4.400 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 34 countries worldwide, generating €4.5 bn sales (managed 100%).

Mrs. Isabel Zarza, Managing Director Africa, Dufry, Morocco

Isabel Zarza is Dufry’s Managing Director for Africa. She oversees Dufry’s operations in the African continent - in Morocco, Egypt, Nigeria, Côte d’Ivoire, Ghana, Kenya, Cape Verde and Mozambique. Previous to this position, Isabel was Dufry’s Director of Business Development for Southern Europe & Africa.
Prior to that, Isabel was Worldwide Strategy and Corporate Development Director at World Dufy Free Group until the company was acquired by Dufry in 2015. Isabel graduated in Law at the University of Salamanca (Spain) and holds an MBA from the University of Houston (USA).

Mr. Romesh Bhoyroo, Consultant, Airport development, Mauritius

Romesh Bhoyroo is an Airport Consultant.
He is the former Chief Executive Officer of Airports of Mauritius. He is also a former Board Director of Airport Terminal Operations Ltd, Airport of Rodrigues, Mauritius Duty Free Paradise Ltd, and ACI Africa.
During his professional career spanning over 25 years, he has occupied key positions in the fields of aviation and engineering, including executive management responsibilities, and in airport design, construction, development and operations.
Romesh is a Professional Civil Engineer and holds a Master in Business Administration.

Mr. Stephan van Groningen, Sales Director, Gebr. Heinemann, Germany

Stephan van Groningen is Director Sales of the Benelux-Africa Department at Gebr. Heinemann based in Hamburg, Germany.
Stephan started his career as an apprentice at Gebr. Heinemann and has since held various sales roles and responsibilities in different Sales and Distribution Departments within the company and since some years now heads a team fully dedicated to the company’s ambitious growth plans with the business on the African continent being very high on the agenda.
Currently Gebr. Heinemann serves more than 30 retail companies and other customers in some 35 countries in Africa and are partners in four Joint Venture companies, one in Egypt – namely Gebr. Heinemann Egypt – with partners IDFTA and two in South Africa – namely Big Five Duty Free – and Retail Export Trade for distribution business and last but not least Tourvest Heinemann in Nigeria.

Mrs. Rita Chidiac, Corporate Affairs & Communications Manager, Worldwide Duty Free, U.A.E.

“Rita joined JTI in Lebanon in 2011 and has been responsible for corporate affairs and communications activities for the Middle East and Levant region. Prior to JTI, she held roles of increasing responsibilities and ultimately worked as political analyst for the United Nations Development Program, Office of the Minister of State for Administrative Reform in Beirut and speaks fluent English, Arabic and French.
Rita is a Graduate in International Affairs and Diplomacy and holds a Master’s degree in Public Administration from Notre Dame University in Lebanon.
In February 2016 Rita joined WWDF on a short-term assignment where she was responsible for regional WWDF Corporate Affairs & Communications activities for CIS+ region, Asia Pacific and Middle East and Africa based in Geneva. In February 2017 Rita moved to Dubai assuming permanently the role of regional WWDF Corporate Affairs & Communications activities for CIS+ Middle East and Africa regions”

Mr. Sherif Toulan, Chief Executive Officer, International Duty Free Trading & Agencies S.A.E., Egypt

Sherif Toulan serves as the Chief Executive Officer of IDF in Egypt. In this role he oversees all the company’s operations including its diverse subsidiaries. Sherif’s efforts have played an integral part in diversifying the operations of IDF and growing the business vertically and laterally, thereby establishing the company as a nationwide benchmark in the industry. In 2010 Sherif founded Global Brands, a subsidiary of IDF with a focus on the local market. In 2013 he helped established Heinemann Egypt, of which he is currently Chairman.
Heinemann Egypt is a joint venture between Global Brands, Global Trading and Technology and Gebr Heinemann which operates duty free in Sharm El Sheikh Airport.
Sherif joined IDF in 1997 as Business Development Coordinator responsible for Business Development and Strategy Implementation. Since then he has held a number of positions at the company, with increasing responsibility. Sherif was recently elected as Secretary General of the Middle East and Africa Duty Free Association (MEADFA). He also serves on a number of boards and associations and is an active member of both the American and German chambers of commerce in Egypt.
Sherif holds a BA from the American University in Cairo and an Executive MBA from North Western University.

Mr. Dimitri Coll, Associate Director, ASQ, ACI World, Canada

Dimitri Coll took up the position of Head, Airport Service Quality (ASQ) at ACI World in October 2015. His main responsibility is to manage the ACI ASQ programme, which guides airports toward improving their customer experience excellence across numerous touchpoints of a passenger’s journey.
Dimitri Coll holds a BBA (1998) and an MSc in Marketing (2000) from Hautes Etudes Commerciales (HEC) in Montreal, Quebec. With nearly 20 years of experience in marketing across a variety of industries, he is an expert in product management, customer experience and marketing research. In previous roles, Dimitri was in charge of customer experience management and service design for Hydro-Quebec, as well as product management and new product design for National Bank Insurance and telecommunications company Videotron.
In addition to his work at ACI World, Dimitri teaches marketing research and market analysis at HEC Montreal.

Mr Torsten Hentschel, Managing Director, TH Airport Consulting, Germany

Torsten Hentschel has been working in leading positions at airport operators and consultancies and can look back on 23 years of international airport experience. Torsten is specialized in terminal planning, airport processes as well as the passenger experience and has led or participated in more than 50 airport consulting projects worldwide.
Torsten is a permanent member of the ACI Africa Committee for Security and Facilitation and frequently presents on the latest topics relevant to the airport business. As the Rapporteur of the ACI EUROPE Taskforce on the Passenger Experience he is one of the contributors to the widely acknowledged “Guidelines for Passenger Services at European Airports”. For this engagement Torsten has been rewarded with the prestigious ACI EUROPE World Business Partner Award in 2015.
Before founding TH Airport Consulting in 2010, Torsten was the Head of Terminal Planning and Airport Processes at an international airport consultancy and Head of Building Construction and Planning at Leipzig International Airport.

Mr. Olivier Baric, Aviation Director, Africa region, EGIS, Côte d’Ivoire

Since more than 20 years in public / private partnership (15 years in airports) and through various position Olivier Baric has developed significant experience in complex innovative projects development and implementation within different cultural environments. Embarked with the start-up team of AERIA, Abidjan International Airport in the early days of the PPP in 1997, he was then assigned several successive airport change management responsibilities in Tahiti, Cyprus and Congo Brazzaville. Back to Côte d’Ivoire in 2016, he is now the Aviation Director of EGIS for the Africa Region and in charge of launching and developing the CMA-Abidjan. The CMA is a joint initiative of EGIS and CAMAS International to meet the growing demand of African aviation stakeholders for developing professional skills.
Olivier Baric graduated from the Political Science Institute (Science Po Bordeaux) and holds Master's degrees in Public Law and Public Management. He is International Airport Professional (IAP) accredited.

Mr. Georges Touma, Business Development Manager-Airports, SITA, Lebanon

Georges is currently responsible for business development for SITA Air Travel Solutions focusing on airports in the Middle East, Africa and India region with more than 12 years professional experience in systems and networks managed services design, implementation and operations.

Georges holds an MBA from Dauphine-Paris, bachelor degree of Telecommunications Engineering and several industry certifications.
Prior to joining SITA in 2010, Georges held several positions including NOC team leader for a major telecoms operator in Saudi Arabia and senior support engineer for a network and systems integrator in the middle east region.

Mr. Lebo Moleke, Senior Manager retail operations, ACSA, South Africa

Contact us for further information

For enquiries on the event, as well as exhibition and sponsorship opportunities, please contact:
Mr. Ali Tounsi
Secretary General
ACI Africa
atounsi@aci-africa.aero
Mrs. Nezha Karbal
Logistics & Event Manager
ACI Africa
nkarbal@aci-africa.aero